📄 Terms and Conditions of Sale

DNA Flooring Services Limited

📍 325 Palatine Road, Northenden, Manchester, M22 4HH

📞 0161 222 3037

📧 enquiries@dnafloors.co.uk

These Terms and Conditions apply to all sales and services provided by DNA Flooring Services Limited (“we”, “us”, “our”) to you, the customer.

By placing an order, you accept these terms in full.

Quotes are valid for 30 days unless otherwise stated.

Prices may change if the scope of work, materials or specifications are altered.

An order is confirmed upon written acceptance or when work commences.

All orders are subject to stock availability and our discretion.

We reserve the right to decline any order.

All prices are in GBP and include VAT unless stated otherwise.

Deposits may be required before work starts.

Full payment is due on completion unless otherwise agreed in writing.

Accepted payment methods include bank transfer and card payment.

Late payments may incur interest under the Late Payment of Commercial Debts Act 1998.

Installation dates are estimates and subject to change.

We are not liable for delays caused by external factors (e.g. weather, supply issues).

You are responsible for providing clear access to the premises.

Additional charges may apply for rescheduling due to access or safety issues.

If you cancel after goods are ordered or work begins, reasonable costs may still apply.

Custom or made-to-order products are non-refundable unless faulty.

Cancellations within 48 hours of work may incur a cancellation fee.

Workmanship is guaranteed for 12 months after completion.

Material guarantees are subject to the manufacturer’s terms.

This does not cover misuse, accidental damage, or failure to maintain.

We aim to resolve complaints quickly and fairly.

Please contact us using the details above if you are dissatisfied.

Refer to our Complaints Policy for further information.

We are not liable for indirect losses (e.g. lost income or time).

Our total liability is limited to the price paid for the goods or services.

Your data is processed in line with the Data Protection Act 2018 and UK GDPR.

See our Privacy Policy for full details.

These terms are governed by the laws of England and Wales.

Any disputes will be handled by the English courts.