Customer Privacy Policy

This privacy notice explains what to expect us to do with your personal information.

Contact Details

325 Palatine Road, Northenden, Manchester, M22 4HH, GB
0161 222 3037
enquiries@dnafloors.co.uk

What Information We Collect, Use, and Why

To provide services and goods (including delivery), we may collect:
– Names and contact details
– Addresses
– Payment details (e.g., card or bank info for deposits, transfers, or direct debits)
– Health and safety information (if applicable)
– Information related to compliments or complaints

For queries, complaints, or claims, we may also collect:
– Purchase or service history
– Financial transaction information
– Relevant information from previous investigations
– Correspondence

Lawful Bases and Data Protection Rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your data.
These include:
– Consent: You’ve given clear permission. You can withdraw it at any time.
– Contract: We need it to perform our contract with you.

Your rights include:
– Right of access
– Right to rectification
– Right to erasure
– Right to restrict processing
– Right to object
– Right to data portability
– Right to withdraw consent

If you make a request, we’ll respond within one month.
To exercise your rights, contact us using the details above.

Our Lawful Bases in Detail

For providing services and goods:
– Consent: You’ve agreed after being informed.
– Contract: Necessary for fulfilling a contract.

For queries, complaints, or claims:
– Consent: You’ve provided permission.

Where We Get Information

– Directly from you

How Long We Keep Information

– Up to 12 months

How to Complain

If you’re concerned about how we use your data, please contact us using the details above.

If you’re not satisfied, you can also contact the ICO:
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
0303 123 1113
www.ico.org.uk/make-a-complaint